Are you having trouble using our website? If so this section may help you resolve
your issues.
Many issues that people have with websites and website functionality are due to
the browser they use to visit the website. Although we try to support all browsers,
there are still multiple browsers (and versions of browsers) out there, as well
as numerous add-on toolbars for enhanced browser functionality. All may have an
impact on the usability of a website.
Please take a moment to review this page to see if we can help you with your issues
Browser Version
This website will work best with Internet Explorer (version 8).
Reason: All Browsers (and browser versions) display websites differently. If images
don't look quite right or the page seems disjointed then the likely cause is that
your browser (or version) does not display the website as it was intended. Click
on the logo above to download Internet Explorer.
Document Access
Applications you may need
This website will work best with Adobe Reader (version 9).
Reason: Most documents on this website are pdf's. To access and view these documents
you'll need a pdf reader such as Adobe Reader. If you do not have a suitable pdf
reader you will not be able to view most documents on this website. Click on the
logo above to download Adobe Reader.
Reason: Some other documents on this website are Microsoft Office Word or Excel
documents. To access and view these documents you'll need Microsoft Office. Click
on the above logo to visit the Microsoft website for more information on this product.
Issues you may see
- You click on a document and see the message "Sorry, we were unable to access
the requested document....."
Reason: You are trying to access a document that requires you to be logged in and
you are not currently logged in.
Reason: You are trying to access a document when you are logged in, but your session
has expired and you need to log in again.
Reason: You are trying to access a document when you are logged in, but you you
do not have rights to access the document.
- You click on a document and nothing happens
Reason: Opening documents on this site requires scripting to be enabled in your
browser. If you can see a section on this page below titled "Scripting is being
blocked", please read the section to resolve the issues.
If you require further information or help please see your IT department
or contact us
- You click on a document and a window pops up and then disappears
Reason: Opening documents on this site requires popups to be enabled in your browser.
If you can see a section on this page below titled "Popups are being blocked", please
read the section to resolve the issues.
If you require further information or help please see your IT department
or contact us
Clicking Links
You click on a document and nothing happens
Reason: Opening documents on this site requires scripting to be enabled in your
browser. If you can see a section on this page below titled "Scripting is being
blocked", please read the section to resolve the issues.
If you require further information or help please see your IT department
or contact us
You click on a document and a window pops up and then disappears
Reason: Opening documents on this site requires popups to be enabled in your browser.
If you can see a section on this page below titled "Popups are being blocked", please
read the section to resolve the issues.
If you require further information or help please see your IT department
or contact us
Scripting is being blocked
Scripting is required for this site to function properly. Please ensure that scripts
are enabled on your browser.
Scripting enables functionality to be performed in your browser without having to
make a request back to a websites server. If you are seeing this message then your
your browser has scripting disabled and this needs to be fixed before using this
site, otherwise you may not be able to access some of the functionality of the site.
Below is an example of how scripting is set in a browser - but depending on your
browser this may be slightly different.
Browser (example: Internet Explorer)
If you are receiving this message scripting is disabled in your browser. Locate the
scripting options of your browser and ensure that scripting is enabled.